CAREERS

Turn your passion into a career!

Imagine having a career that really matters. A career where you can make an impact on people’s lives and help them in times of need or even offer guidance and advice on their issues. Groupe SL is a managed IT services company looking for employees who want more than just a job, but a career that will allow them to succeed by helping others achieve success!

We offer many benefits including a 4-day work week, remote work, tropical remote work week, happy hour and social club, all in a warm atmosphere within a dynamic and efficient team.

Groupe SL is hiring: discover our available jobs!

We offer a wide range of positions (or future opportunities), whether as a technical support specialist, system administrator, IT specialist, account manager or business development representative. We are confident that you will find your place in one of our IT jobs. Challenge yourself and thrive at Groupe SL!

We also welcome young talent! If you are a student, in search of an internship or interested in training in the field of information technology, we invite you to send us your application. Groupe SL will do everything it takes to help you acquire the knowledge you need to develop your career.

IT Support Technician

COMPANY DESCRIPTION

Groupe SL is a company that specializes in IT infrastructure management for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment, where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

The IT Support Technician is responsible for providing technical support to all Groupe SL customers experiencing difficulties with computer hardware, applications and software. They support users by phone or in person and ensure a high level of customer satisfaction.

MAIN TASKS AND RESPONSIBILITIES

Communicate by phone or electronically with computer users experiencing difficulties to identify, document and resolve problems
Provide guidance to users in response to problems encountered
Provide quality customer service at all times
Gather data, organize and maintain written technical documentation of problems and solutions for use by other technical support personnel
Ensure the installation, configuration, updating and support of workstations and peripherals
Record all actions related to incidents and ensure continuous follow-up with users
Travel to customer sites to implement solutions, upgrades or installations
Be on the lookout for business opportunities at the customer’s site and transmit them to the management of Groupe SL.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

1 to 5 years of relevant experience in a user support service
DEP, AEC, DEC or BAC in computer science (Asset).

Technical skills:

Excellent knowledge of the Windows 10/11 operating system
Excellent knowledge of Microsoft 365
Knowledge of Windows Server
Knowledge of network infrastructure (router, firewall, DHCP, DNS, VPN)
Knowledge of Veeam backup strategies (Asset)
Knowledge of Microsoft RDS technology (Asset)

Required abilities:

Self-starter, autonomous and proactive with technology
Ability to work in a team and find solutions as a team
Excellent customer service skills and ability to communicate with clients by phone or in person
Rigorous and committed to a job well done.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

System Administrator

COMPANY DESCRIPTION

JOB DESCRIPTION

The Systems Administrator is responsible for the maintenance and support of Groupe SL’s customer networks. They supervise and optimize network connectivity and performance. They provide technical support to customers while ensuring a high level of customer satisfaction.

MAIN TASKS AND RESPONSIBILITIES

Provide support for IT equipment (routers, switches, UPS, printers, servers, workstations, and computer software) and cloud services
Provide problem resolution services to network users
Maintain the proper functioning and stability of the network at customer premises
Ensure quality customer service at all times
Perform data backup and recovery operations
Produce and maintain written technical documentation
Evaluate, recommend and manage equipment purchases for customers
Plan for future customer network needs
Establish and recommend policies for system usage
Provide support to IT support technicians
Travel to customer premises to implement solutions, upgrades or installations
Be on the lookout for business opportunities at the customer’s premises and communicate them to the management of Groupe SL.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

3 to 5 years of hands-on experience installing, managing and supporting networks, servers and workstations
Ability to administer a network alone
AEC, DEC or BAC in computer science (Asset).

Technical skills:

Excellent knowledge of Windows Server 2012/2016/2019/2022 operating systems
Excellent knowledge of Windows 10/11 operating systems
Advanced networking skills
Knowledge of VMware virtualization technologies
Knowledge of Veeam backup technologies
Knowledge of Microsoft 365
Knowledge of Remote Desktop Services technology

Required skills:

Self-starter, autonomous and proactive with technology
Ability to work in a team and find solutions as a team
Excellent customer service skills and ability to communicate with clients by phone or in person
Rigorous and committed to a job well done
Interest in new technologies
Ability to analyze and solve problems by communicating effectively with clients
Bilingualism (Asset)
Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

IT Specialist

COMPANY DESCRIPTION

Groupe SL is a company that specializes in the management of IT infrastructures for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

The IT Specialist will be responsible for the delivery of projects. From taking on new clients to upgrading infrastructures, they will manage their projects in collaboration with the other project team members and the account management team. They configure and install products and services according to the best practices employed by Groupe SL.

MAIN TASKS AND RESPONSIBILITIES

Install, configure and update IT equipment (routers, switches, UPS, printers, servers and software) and cloud services
Design, implement and manage the strategies and deployments of the customers’ IT assets
Ensure quality customer service at all times
Gather data, organize and maintain written technical documentation of problems and solutions for use by other technical support agents
Travel to customer sites to implement solutions, upgrades or installations
Act as a consultant to technical team members.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

5 years of hands-on experience installing, managing and supporting networks, servers and workstations
Ability to administer a network alone
AEC, DEC or BAC in computer science (Asset).

Technical skills:

Excellent knowledge of Windows Server 2012/2016/2019/2022 operating systems
Excellent knowledge of Windows 10/11 operating systems
Advanced networking skills
Knowledge of VMware virtualization technologies
Knowledge of Veeam backup technologies
Knowledge of Microsoft 365
Knowledge of Remote Desktop Services technology.

Required competencies:

Self-starter, autonomous and proactive with technology
Ability to work in a team and find solutions as a team
Excellent customer service skills and ability to communicate with clients by phone or in person
Rigorous and committed to a job well done
Interest in new technologies
Ability to analyze and solve problems by communicating effectively with clients
Bilingualism (Asset)
Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

Account Manager

COMPANY DESCRIPTION

JOB DESCRIPTION

As part of the sales team and reporting to the General Manager, the Account Manager is a post-sales role that maintains relationships with customers. The Account Manager has three main objectives: to maintain customer business, develop opportunities and ensure customer satisfaction.

The Account Manager’s understanding of customer needs allows them to answer questions, solve problems (ideally with custom solutions) and develop a long-term strategic partnership with their clients that goes beyond the initial sale. They will prepare meetings, service offers, proposals and also participate in proposal presentations.

The Account Manager will work in collaboration with the General Manager and the technical team. They must be proactive, determined, autonomous and enterprising with existing and potential clients. Always focused on the quality of the services offered to the client and their satisfaction, they represent the company and the services offered. Ideally, the candidate is familiar with and has an interest in IT. In summary, the role of the Account Manager is to satisfy the customer.

MAIN TASKS AND RESPONSIBILITIES

Meet with customers on a regular basis (minimum once a year):
- Survey customer satisfaction
- Present a report on infrastructure (in collaboration with the technical team)
- Propose technological improvements (in collaboration with the technical team)
- Cross-sell new services
Act as a bridge between customers and the technical team
Participate in project management
- Communicating with customers and technical teams
- Planning in collaboration with the project team
Participate in meetings with clients and prospects
Prepare service offers
Prepare proposals
Prepare and renew service agreements.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

University education (asset)
3 to 5 years’ experience in developing sales of business services (headhunter type)
Minimum of 5 years of sales experience in the IT field
Fluently bilingual, both oral and written
Headhunter sales profile
Good negotiator with good communication skills
Proven skills in prospecting and sales to companies
Proven skills in achieving demanding sales objectives
Good ability to explain computer concepts to the general public
Professional, dynamic and autonomous
Sales experience with financial professionals (asset)
Must have a valid driver’s license and a car.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

Business Development Representative - Sales

COMPANY DESCRIPTION

JOB DESCRIPTION

As a member of the sales team and reporting to the general manager, the business development representative’s primary objective is to promote the company’s services to potential clients. Through prospecting initiatives, they develop sales opportunities in order to create solid ties with prospective clients.

During the sales process, the representative will be called upon to work in collaboration with the technical team. They must be proactive, determined, autonomous and enterprising with potential and existing customers. Always focused on achieving their sales objectives, they represent the company and the services offered. Ideally, the candidate is familiar with and has an interest in technology.

MAIN TASKS AND RESPONSIBILITIES

Approach and prospect new customer accounts and generate sales opportunities
Act as a dedicated consultant to effectively demonstrate all services offered
Support account growth based on established objectives
Implement sales planning for each account and update development activities via our CRM
Develop and maintain good business relationships with current and potential clients
Manage sales activities and adopt professional sales techniques in order to target and propose appropriate services
Promote, prepare and participate in networking and promotional events, such as lunches, happy hours, etc.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Professional, technical or academic training
Ability to work in a team environment and find solutions as a team
Excellent customer service skills and ability to communicate with customers by phone or in person
Rigorous and committed to a job well done
Interest in new technologies
Bilingualism (Asset)
Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.